Unable to access the internet after connecting to the computer?
A
This product supports Win8/Win10/Win11/MacOS plug and play. For other systems, drivers may need to be installed. Please contact customer service for installation instructions or download from the official website.
2. Q2
Unable to use plug and play on Win8/10/11 systems?
A
Due to different pre-installed system configurations, some computers may have missing system files preventing automatic driver installation. Contact customer service for installation instructions or download from the official website.
3. Q3
How to use on a campus network?
A
Campus network users should seek assistance from the school network administrator. Uninstall any conflicting network client software (such as Ruijie, Shangxin) before installing our network card driver. Reinstall the campus network client software, select our network card in the network options, and enter your account and password to successfully access the internet.