Supports 7-day returns for valid reasons, ensuring the product does not affect resale.
Returned items must have intact shoe boxes without any writing or tape on them. They must be returned with reinforced shoe boxes. Damaged shoe boxes that affect resale will be rejected by the warehouse.
Clothing items come with tags attached. When returning, ensure the tags are included. Customers are responsible for return shipping costs for non-quality-related returns.
Due to variations in production processes and materials, minor imperfections like glue overflow, stitching gaps, and uneven edges may occur. These do not affect the overall functionality and are not considered quality issues.
Customers are advised to contact customer service for returns if unsatisfied with any aspects of the product.
Examples of common imperfections include color fading, glue residue, natural oxidation, and asymmetry in materials like suede and canvas.
6. Additional Notes
Variations in stitching, shoe box condition, and logo craftsmanship are normal and may vary due to production methods.
Customers are encouraged to consult customer service for any concerns before making a purchase.
Imperfections such as slight discoloration, glue residue, and asymmetry are not considered defects.
Minor issues like creased shoe boxes and logo craftsmanship variations are part of the normal production process and do not warrant returns for quality-related reasons.