- Brand
- KALA·Y
- Service
- Gold-level service with full-process protection
- Delivery
- SF Express, rapid delivery from Beijing warehouse
- Packaging
- Appliance-grade protective packaging
- Return Policy
- 30-day return and exchange (must not affect secondary sales)
- Warranty
- 2 years full-box warranty; 15 years warranty on core components
- Offline Presence
- 1500 offline stores nationwide coverage