- Cleaning and Maintenance
- Gently pat to remove dust daily; hand wash by squeezing gently, avoid machine washing; dry by pressing with a towel and air dry away from direct sunlight
- Storage
- Avoid heavy pressure, damp environments, direct sunlight, and corrosive substances; store in a cool, ventilated area
- Shipping
- Nationwide fast delivery from multiple warehouses; some regions support next-day delivery
- Warranty
- 3-year warranty on all products; 7-day return policy for quality issues; free replacement for imported products
- Quality Assurance
- All products are authentic Dunlopillo brand; minor surface defects on natural latex do not affect functionality and are not eligible for return or exchange
- Material
- Made of natural latex using physical foaming process without artificial additives or chemical treatments; irregularities like small holes, bubbles, and minor defects are normal and do not impact product quality or performance